CSR are currently recruiting on behalf of our construction client to work as part of the Help Desk Team in providing a quality service to our client base. The Helpdesk Operator will have previous administrative experience with knowledge of a Helpdesk system.

Location: Lisburn 

Key Duties:

• Answering incoming calls from clients to the help desk
• Receiving orders and distributing jobs
• Monitoring of jobs from allocation to completion
• Liaising with WJM Operatives, Management and Sub-contractors
• Liaising with Clients
• Updating a variety of spreadsheets daily
• Logging on and off site to clients as necessary
• Updating system with relevant information for jobs still in working progress
• Provide clients with the engineer report upon completion of job if requested.

Essential Criteria

1. Previous Administration experience
2. Good verbal communication skills for answering telephones and taking enquiries.
3. Experience in Microsoft Word and Excel
4. Be able to work in a fast-paced environment
5. Good time management and organisation skills

Desirable

1. Previous Help Desk experience
2. Previous experience in a Facilities Management Company

Any other duties as may be reasonably required from time to time by your employer.

This Job Description is current at the date shown below and is a guide to the work you will be required to undertake. In consultation with the post holder, it may be changed from time to time by the Company to meet changing requirements of the business.

Please note there may also be an option for part time hours. 

For more information or to discuss in confidence, please contact Rachel Gough at CSR on 02892627488. Alternatively, to apply, click on the link below.

Crescent Specialist Recruitment (CSR) is an equal opportunities employer and we welcome applications from all sections of the community.

Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients.