On belhalf of our M&E client based in the Newtownabbey area CSR are seeking to appoint an experienced Help Desk Co-Ordinator.

The role of the Helpdesk Operator will be to provide helpdesk support and provide the first point of contact for a variety of facilities management requirements and administration.

The successful applicant will have strong attention to detail, excellent administrative skills and a customer focus handling each query efficiently. 

Role & Responsibilities:

Ø  Handle incoming calls to the helpdesk and log these using the helpdesk software, ensuring that all the required information is included.

Ø  Coordinate with the technicians and sub-contractors on the requirements of each job to respond quickly and efficiently.

Ø  Report back to clients regarding job progress and close out.

Ø  Identify and escalate situations requiring urgent attention to the Contracts Managers/Head of FM

Ø  Liaise with all operational staff on the contracts in order to provide a first-class service to the clients.

General Administration

Work with the Helpdesk Support Administration Team on general administration duties such as:

Ø  Maintain a high level of quality in relation to all administrative duties on the contracts.

Ø  Maintaining a database of records pertaining to all aspects of maintenance including statistical reporting and invoice control

Ø  Compiling and producing reports as necessary 

Ø  Preparing reports for completed works including costs and back-up information for same

Ø  Collation of payroll documentation including timesheets

Ø  Management of finance administration duties including raising purchase orders, goods receiving, matching, and checking invoices

Essential Criteria: 

·         3 years’ experience in dealing with incoming customer calls.

·         Experience in responding to customer queries from multiple sources such as email and phone

·         Familiarisation with maintenance management/CAFM systems

·         Knowledge of Facilities Management Services 

·         Be capable of working on own initiative.

·         Excellent communication and interpretation skills

·          Customer focussed and have a strong awareness of client needs.

·         Have the ability to work with and relate to colleagues to achieve the company goals.

Desirable Experience:

·         SICON/ Sage  experience

For more information or to discuss in confidence, please contact Rachel Gough at CSR on 02892627488. Alternatively, to apply, click on the link below.

Crescent Specialist Recruitment (CSR) is an equal opportunities employer and we welcome applications from all sections of the community.

Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients.