Helpdesk Coordinator

-         Belfast

-         Permanent, Full-Time

-         Competitive Salary

-         26/02/19

Opportunity

A Property/Facilities Management company based in Belfast has a requirement for a Helpdesk Administrator to join the company.

The successful applicant will be required to manage a busy helpdesk with scheduling work for engineers & maintenance staff.

Duties include:

• First point of contact for client enquiries
• Prioritising and logging faults on day diary
• Management & responsibility for the organisation and scheduling of a team of engineers (PPM/Reactive & Installation)
• Cost Effective planning or planned and reactive works
• Assembling job sheets for pricing
• Obtaining Quotations for all materials required
• Raising purchase orders via computerised Nav System
• Providing quotations to the clients
• Reporting Weekly
• Ensuring SLA and KPIs are met
• Client Liaison & attending monthly review meetings
• Allocation of stock - checking our stores facility
• Collation of all paperwork
• Provision of PPM Packs
• Arranging Access and Possessions

Essential Skills

• 1 years' minimum experience of working in a busy help desk primarily on in-house manual systems
• Good working knowledge of MS Office - Especially Excel & Outlook.
• Enthusiasm, attention to detail, can work on own initiative or part of a team
• Excellent communication skills
• Strong interpersonal skills and an assertive proactive attitude

What’s in it for you?

Salary & benefits package will be tailored for the successful candidate.  

For more information or to discuss in confidence, please contact Adam White at CSR on 02892627488. Alternatively, to apply, click on the link below.

Crescent Specialist Recruitment (CSR) is an equal opportunities employer and we welcome applications from all sections of the community.

Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients.